My approach is firstly to understand the problem and the situation with the client. I do this by listening carefully, documenting and agreeing issues. Sometimes I will ask clients to fill out a short personal questionnaire or my organisational questionnaire. I then agree:

• A methodology
• Timelines
• Goals and expected results

At all times the methodology will be clearly explained to the client upfront who will be fully appraised of the techniques used. Because of the different approaches available and the vastly different clients I have, each intervention is unique.

You will need to invest time, resources and effort into the transformation process and you should consider my involvement as being only a small component of your overall effort. But this investment will be the most worthwhile you will ever make.